About the client
Task A - Web Development
The client already had a website which was designed and developed back in the early 2000s. As outdated as it was, the old website was still working fine and was easy to navigate through which was why the client did not wish to update it sooner. However, the website lacked mobile responsiveness which can be catastrophic in today's day and age as most website traffic comes from mobile devices.
Therefore, we were tasked with modernizing the website and migrating its content. Due to the nature of the client's work, we were asked to preserve some of its existing conservative aesthetics which were a reflection of the company's traditional values.
Step 1 - Content Collection
As a first step, we began collecting relevant media and other material to get started. Soon enough, we realised that the client's existing media was unusable, old, low resolution content unfitting a new website. Therefore, we reached out to one of our external partners and asked them to modernise the existing logo and collect revelant media material. As you can see, the new logo looks sharper, more up to date, and yet it retains the old one's fundamental aesthetics.
Step 2 - Implementation
Once we had all the content required, we started designing templates and creating samples to show to the client. Once approved, we begun building the website and migrating the content of the existing website to the new one. Within a few weeks of development and close collaboration with the client, we were able to demo their new website. Based on the feedback received, we applied some finishing touches and finally launched their brand new, modernised website.
Task B - Process Automation
After the successful launch of the new website, the client requested another meeting to consult them on an issue they were facing. As part of their process to register new customers, the client required all new customers to manually fill out several printed documents over 60 pages long. Due to the nature of the clients work, customers were required to fill out personal information such as their name and address multiple times throughout these documents.
It was observed that this long, tedious process started a chain reaction. Clients ended up getting frustrated, rushed to fill out the forms and made mistakes or filled the forms in unreadable writting which resulted in further delays.
Step 1 - Digitalization
All we needed to simplify this issue was a digital version of all the forms the customers were required to fill out. The client provided us with the content and we generated new, digitally fillable forms. Now, customers would be able to fill out their personal information from their computer significantly faster. In addition, they would be able to make changes to the form in case they made a mistake or changed their mind for some of their preferences.
Step 2 - Automation
Cutting down the time required to fill out the forms from several hours to a matter of a few minutes was certainly a significant improvement. But why stop there when you can take it a step further? We created a questionnaire with the most basic and common questions found in the forms.
In addition, our team of Software Engineers developed a standalone custom tool for the client, allowing them to import this questionnaire and automatically and generated a prepopulated version of the forms in less than 3 seconds. The generated document would be named after the client and was automatically saved in a folder corresponding to the date in was generated to make it easier to find.
Now, customers are only required to review the documents, add or amend any final details, and then sign.